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This qualification provides a complete overview of service transition including all its related activities such as ensuring effective service transition & improving service transition in an organization.
Learning Objectives - In this module, you will focus on the introduction of the service transition and its core concepts.
Topics - Purpose & Goal of Service Transition, Scope of Service Transition, Value to Business, Context of Service Transition in relation to all other lifecycle stages.
Learning Objectives - In this module, you will learn about the knowledge, interpretation, and analysis of service transition principles along with best practices for effective service transition.
Topics - Knowledge, Interpretation & Analysis of Service Transition, Best practices for the effective transition, Service Transition inputs & outputs for the effective transition, Service Transition Performance & Typical metrics.
Learning Objectives - In this module, you will learn about the managerial & supervisory aspects of ITIL processes covered in the service transition stage (but excludes the day-to-day operation of the process which is covered in RCV-capability module. Understanding the Purpose, Scope & Objective of each service transition process and they generate value
Topics - Managerial & Supervisory aspects of ITIL Processes in the service transition stage, Purpose & Objective of different service transition process.
Learning Objectives - In this module, you will be introduced to a high-level view of the communication and stakeholder management activities. The topics include managing communication, commitment, organizational change and stakeholder change.
Topics - Managing Communication, Commitment & Understanding changes in terms of organizational & stakeholder aspects.
Learning Objectives - In this module, you will get to understand the roles and responsibilities and organizational structure that are appropriate for service transition. Service Transition roles and responsibilities are reviewed along with the organizational context of service transition
Topics - Roles & Responsibilities and organizational structure for service transition based on the organizational context of service transition.
Learning Objectives - In this module, you will understand the technical considerations of service transition. The technology role is explored, as well as how it should be “designed in“ and mechanisms for maintaining and maximizing benefits from the technology.
Topics - Technology considerations of service transition, design & mechanism for maximizing benefit from the technology.
Learning Objectives - In this module, you will understand the implementation and improvement of service transition in an organization.
Topics - Implementation & Improvement of service transition
Learning Objectives - In this module, you will be able to understand the challenges, critical success factors(CSF) facing transition and how risk mitigation contributes to service transition.
Topics - CSF facing transition, Risk Mitigation to service transition.
How soon after Signing up would I get access to the Learning Content?
As soon as you enroll in the course, your LMS (The Learning Management System) access will be functional. You will immediately get access to our course content in the form of a complete set of Videos, PPTs, PDFs, and Assignments. You can start learning right away.
What are the payment options?
For USD payment, you can pay by Paypal.
What if I have more queries?
You can give us a CALL at +1 718-715-0914