Learning Objectives - In this module, you will focus on introduction of the service transition and its core concepts.
Topics - Purpose & Goal of Service Transition, Scope of Service Transition, Value to Business, Context of Service Transition in relation to all other lifecycle stages.
Learning Objectives - In this module, you will learn about the knowledge, interpretation and analysis of service transition principles along with best practices for effective service transition.
Topics - Knowledge, Interpretation & Analysis of Service Transition, Best practices for effective transition, Service Transition inputs & outputs for effective transition, Service Transition Performance & Typical metrics.
Learning Objectives - In this module, you will learn about the managerial & supervisory aspects of ITIL processes covered in the service transition stage (but excludes day-to-day operation of process which is covered in RCV-capability module. Understanding the Purpose, Scope & Objective of each service transition process and they generate value
Topics - Managerial & Supervisory aspects of ITIL Processes in the service transition stage, Purpose & Objective of different service transition process.
Learning Objectives - In this module, you will be introduced to a high level view of the communication and stakeholder management activities. The topics include managing communication, commitment, organizational change and stakeholder change.
Topics - Managing Communication, Commitment & Understanding changes in terms of organizational & stakeholder aspects.
Learning Objectives - In this module, you will get to understand roles and responsibilities and organizational structure that are appropriate with service transition. Service Transition roles and responsibilities are reviewed along with organizational context of service transition
Topics - Roles & Responsibilities and organizational structure for service transition based on organizational context of service transition.
Learning Objectives - In this module, you will understand the technology considerations of service transition. The technology role is explored, as well as how it should be “designed in“ and mechanisms for maintaining and maximizing benefits from the technology.
Topics - Technology considerations of service transition, design & mechanism for maximizing benefit from the technology.
Learning Objectives - In this module, you will understand the implementation and improvement of service transition in an organization.
Topics - Implementation & Improvement of service transition
Learning Objectives - In this module, you will be able to understand the challenges, critical success factors(CSF) facing transition and how risk mitigation contributes to service transition.
Topics - CSF facing transition, Risk Mitigation to service transition.
In these volatile markets, industries need to adopt best practices for process management, in order to ensure that they stay ahead of the competition and generate profits. The Information Technology Infrastructure Library (ITIL®) is a core set of best practices for IT service management which serve to align IT services with business needs. ITS brings you a course on ITIL® Foundation that introduces the key elements, concepts and terminology used in the ITIL® Service Lifecycle. With ample exercises, mock tests and a comprehensive courseware, you will be thoroughly prepared to attempt the ITIL® Foundation certification and implement the principles to meet real-world challenges. Note that ProICT is an Accredited Training Organization(ATO) of PEOPLECERT and a Certified Partner of Axelos for ITIL® Trainings.
The ITIL® Foundation online training programme trains candidates to communicate effectively in their companies as well as with customers and decreases response time. ProICT provides online classes in the subject that are conducted by their highly trained faculty. The E-learning program is well structured and keeps you ahead of your competitors.
On completion of this workshop and successful attempt of the examination, candidates will become proficient in: