ITIL V4 is the newest version of the leading ITSM available in the current. To stay relevant to the current technology changes, professionals are already making their shift toward the ITIL V4. But adapt the ITIL V4 the one must have a detailed knowledge about the ITIL V4 framework to clear the certification exam and access the necessary credentials. If you are one of those IT professionals who is searching for a way to get started with ITIL V4 then, below post is what you need. So, let’s begin the journey…
What is ITSM?
ITSM is the abbreviated term for IT Service Management which can be described as a systematic approach that helps in delivering value to customers through IT service. The entire process of delivering IT services includes visualization of service lifestyle, comprehend the service requirement, service strategy, design, operation and service improvement via service lifecycle. If an organization want to provide the best services then, it must have in-depth understanding of:
- The value and nature of the service
- The nature and scope of the involved stakeholders
- How they can establish co-creation of value through services
Having the concise knowledge of the key concepts and terminologies ensure that organization is efficiently using the ITSM frameworks to address and resolve real-world problems and issues.
ITIL- the milestone in the IT industry
ITIL is always considered as the de-facto standard of the IT industry and has been considered as milestone for the best practices since it introduced back in 1980s. Since its initiation till today, the ITIL has continued to keep its strong status in the It market. What makes ITIL a milestone in the IT industry is- that it continuously evolve to fit perfectly with current market.
Key concepts of ITIL
ITIL V4 focuses on the value creation. As the latest update of the ITSM, ITIL V4 is developed by considering the dynamics of the modern day business environments which helps in aligning better with the latest practices and frameworks like DevOps, Lean, ITIL, IT Governance, information security, etc. concepts that are covered by the ITIL V4 Certification Course includes several topics to provide a detailed knowledge about the ITIL framework which will further help in cracking the certification exam in a first attempt. The concepts includes:
- Guiding Principles
- Governance Framework
- Service Value Chain
- Management Practices
- Continual Improvement
Four dimensions of ITIL
The foremost objective of any organization is to achieve its objectives without any hurdle or failure. Although, it is neglected most of the time, organization environment play a huge role by bringing dynamics that allows organization to deliver its best performance. The framework defines the four dimensions that are crucial to establish the value for customers and stakeholders. These dimensions includes:
- Information and Technology
- Organizations and People
- Value Streams and Processes
- Partners and Suppliers
So, in the end, you can say that ITIL V4 is the holistic approach that offers numbers of benefits to both organization who is implementing and individual who is pursing the ITSM Certification Training.